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Confidentiality, Privacy & Security


MPM is committed to full compliance with the requirements of the Data Protection Act 1998. MPM will therefore follow procedures which aim to ensure that all employees (data users) who have access to any personal data held by or on behalf of us are fully aware of and abide by their duties under the Data Protection Act 1998.

We do not divulge any information heard or transcribed and destroy all historic audio and word documents once the project is closed. 

Rest assured we appreciate the highly confidential nature of our clients’ projects and treat all client, patient and clinical material with care and sensitivity.

All practice managers, medical secretaries and transcribers sign Data Processing Agreements along with Confidentiality Agreements and are up to date with current GDPR guidelines. A copy can be provided on request.

Our online portal (Egress Software Technologies)is secure and user-friendly so you can upload and download your files with confidence. You will have your own login and password to send and receive your confidential files.


State-of-the-art encryption keeps your data safe at all times. Your audio and document files will always be sent and received securely using an encrypted file transfer AES-256 bit encryption (Secures data at rest and in transit).

Egress Software Technologies comply with information security standards, including the NHS Information Governance Mandate, the Data Protection Act and the upcoming EU GDPR. They offer sophistic auditing and control functionality to protect information throughout the data sharing lifecycle. They also adhere to the following:

• Utilises FIPS 140-2 certified libraries
• CESG CPA Foundation Grade email encryption product
• CESG Pan Government Accreditation
• ISO 27001:2013 accredited
• Skyhigh Cloud Trust™ rating of Enterprise-Ready
• Uses data centres accredited to ISO 27001/9001
• Listed under Cyber Security Supplier to Government Scheme

Click here for further detailed information on their website: 

Egress Software Technologies
(the leading provider of data security services