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Frequently Asked Questions

Why Medical PA?

A Medical PA virtual assistant (VA) is a self-employed medical secretary/ practice manager.  We only provide highly experienced VA/PAs who are personable and have a 'can do' attitude.  There is a stringent onboarding process for any applicants looking to join

Clients pay for 100% productive work because they are not responsible for any employee-related taxes, insurance or benefits.

Will I have my own dedicated Medical VA

Yes, you will be provided with your own dedicated PA, working in partnership alongside you, your PA will get to know your practice inside out.  If ever your PA is sick or away there will be covered provided by one of the MPM team. 

Will you come to our office to carry out work?

We aim to work as a virtual office service however it may be possible for us to provide on-site support if needed on the odd occasion 

Can you use my templates?

We are happy to comply with any document templates you provide us with.  Alternatively we can use our own, whichever makes your life easier.

Are there any Setup fees?

No set up fees are taken.

Do we have a contract in place? 

We simply ask you to agree to our terms & conditions on acceptance. 4 weekly, no tie-ins. 

How do we communicate and work together?

We use telephone , WhatsApp, messenger, text and email to communicate with our clients. We are flexible and will do our best to accommodate your business and your preferred style of communication. 

Which payment methods do you accept?

We use BACS and Go Cardless.  All payment is due by the 1st of every month for your PA to get started.  

GDPR, Confidentiality, Privacy & Security

We take these issues very seriously and understand they are paramount.  Please see more detailed information under the tab 'About', 'Confidentiality Privacy & Security'

Environmentally Responsible 

As a purely virtual business with everything communicated electronically we operate an almost 100% paperless office. Our carbon footprint is extremely low, which means you’re dealing with a green supplier – just another way to offset your own carbon footprint.